Lones&Co Terms & Conditions
1. About These Terms
These Terms and Conditions ("Terms") govern the provision of website design and development services ("Services") by Leonie Miller trading as Lones&Co (ABN 61 702 687 530) ("Lones&Co", "we", "us" or "our") to any person or business that engages us ("you", "your" or "Client").
By accepting a quote, proposal or invoice from us, by paying a deposit, or by instructing us to begin work, you agree to be bound by these Terms. These Terms, together with any signed proposal, quote or statement of work, form the entire agreement between you and Lones&Co in relation to the Services ("Agreement").
2. Definitions
• Deliverables means the website, designs, files and other materials we produce for you under the Agreement.
• Project means the specific website design and/or development engagement described in the relevant quote, proposal or scope of work.
• Content means text, images, video, logos, branding and other material supplied by you for use in the Project.
• Third-Party Services means platforms, plugins, themes, stock assets, hosting or software provided by a party other than Lones&Co (e.g. Wix, Shopify, Squarespace, WordPress, hosting providers, font or stock-image libraries).
3. Quotes and Formation of Agreement
All quotes are valid for 30 days from the date of issue unless otherwise stated. A Project is only confirmed once you have accepted the quote or proposal in writing (email is sufficient) and, where applicable, paid the required deposit. We reserve the right to decline any Project at our discretion.
4. Scope of Services
Services will be delivered in line with the scope described in the agreed quote, proposal or statement of work. Anything not expressly included in that scope, such as additional pages, custom functionality, copywriting, photography, SEO work, ongoing maintenance, or design changes beyond the agreed revision allowance, is out of scope and will be quoted and billed separately. Any additional work must be agreed in writing (email is sufficient) before it begins.
5. Fees and Payment
Unless otherwise agreed in writing:
• Projects valued at $2,000 (AUD) or less require payment in full before work commences.
• Projects valued at over $2,000 (AUD) require a non-refundable deposit of 50% before work commences, with the remaining balance payable prior to the website being handed over, launched or made live.
• All fees are quoted in Australian dollars and are exclusive of GST unless stated otherwise. [Confirm whether Lones&Co is registered for GST and update this clause accordingly.]
• Invoices are payable within 7 days of the invoice date unless otherwise agreed in writing.
• We do not commence, continue, or hand over completed work (including source files, login credentials or a live site) until all amounts owing have been paid in full.
6. Late Payment
If an invoice is not paid by its due date, we may charge interest on the overdue amount at 5% per month (or part thereof) until paid, and may pause work on the Project until payment is received. You are responsible for any reasonable debt-recovery or administration costs we incur in recovering overdue amounts, including the use of an external collection agency.
7. Revisions and Change Requests
Your Project includes 3 (three) rounds of revisions within the agreed scope, to be requested within 7 days of each draft being provided (unless otherwise agreed to). Feedback should be consolidated and provided in a single round wherever possible.
Requests that fall outside the agreed scope, involve substantial changes to design or functionality, or are made after the Project has been completed and approved, will be treated as new work and quoted separately.
8. Client Responsibilities
You are responsible for providing all Content, access (e.g. domain, hosting or platform logins), feedback and approvals we reasonably require, within the timeframes we request. You warrant that any Content you provide is accurate, that you own it or are licensed to use it, and that it does not infringe any third party's intellectual property, privacy or other rights, or breach any law.
9. Delays
If a delay is caused by circumstances beyond our reasonable control (see clause 20, Force Majeure), we will let you know as soon as practicable and agree a revised timeline with you.
If a delay is caused by you not providing Content, feedback, access or approvals within the agreed timeframe, the Project timeline will be extended accordingly. If such a delay continues for more than 14 days, we may pause the Project. If it continues for more than 60 days, we may invoice you for work completed to date and terminate the Agreement; a restart fee may apply to resume a paused or terminated Project.
10. Third-Party Products and Services
Website builders, hosting, plugins, themes, stock imagery and similar Third-Party Services are provided subject to their own terms, pricing and licences, which are separate from this Agreement. We are not responsible for the availability, performance, security, pricing changes or acceptable-use policies of any Third-Party Service, and recommend you review their terms directly.
11. Intellectual Property
Until we have received payment of all fees due for the Project in full, all Deliverables, designs, drafts and working files remain the property of Lones&Co. On receipt of full payment, ownership of the final, agreed Deliverables (excluding any Third-Party Services and any pre-existing Lones&Co tools, templates or code libraries used to build them) transfers to you.
Working files, drafts, unused concepts and design assets not included in the final website remain the property of Lones&Co. We retain the right to reuse our own general design methods, code snippets, tools and know-how in future projects, provided we do not disclose your confidential information in doing so.
12. Use of Work in Portfolio and Marketing
Unless you tell us otherwise in writing, we may showcase completed work (including screenshots and a description of the Project) in our portfolio, on our website, on social media and in other marketing materials.
13. Confidentiality
Each party agrees to keep the other's confidential information private and to use it only for the purposes of the Project, except where disclosure is required by law or agreed in writing.
14. Privacy
We handle personal information in accordance with the Privacy Act 1988 (Cth) and, where applicable, the Australian Privacy Principles. Information you provide will only be used to deliver the Services and will not be shared with third parties except as required to complete the Project or as required by law. [Link to a separate Privacy Policy if Lones&Co has, or intends to have, one.]
15. Warranties and Disclaimers
We will provide the Services with reasonable care and skill. However, to the maximum extent permitted by law, we make no warranty that the Services or Deliverables will be uninterrupted, error-free, or will achieve any particular business outcome (including search engine ranking, website traffic, enquiries, conversions or sales), and we do not guarantee compatibility with every browser, device or future software update.
Where the Client is a "consumer" within the meaning of the Australian Consumer Law, nothing in these Terms excludes, restricts or modifies any guarantee, right or remedy that applies to the Services under that law and cannot lawfully be excluded.
16. Limitation of Liability
To the maximum extent permitted by law, and subject to clause 15, Lones&Co's total liability arising out of or in connection with the Services (whether in contract, tort, under statute or otherwise) is limited, at our option, to resupplying the Services or refunding the fees paid for the specific Services giving rise to the claim. To the maximum extent permitted by law, we are not liable for any indirect, special or consequential loss, or for loss of profits, revenue, data or business opportunity.
17. Indemnity
You agree to indemnify Lones&Co against any loss, damage, cost or expense we suffer arising from your breach of these Terms, your breach of any applicable law, or any Content you provide infringing a third party's rights.
18. Termination
If you terminate the Project for any reason, any deposit paid is forfeited, and you will be invoiced for all work completed up to the date of termination. We may terminate the Agreement if you fail to provide required Content, feedback or approvals for an extended period, breach these Terms, fail to make payment when due, or engage in abusive or inappropriate conduct towards us. On termination, Lones&Co retains ownership of all work and Deliverables until any outstanding invoice is paid in full.
19. Cancellations and Refunds
Deposits are non-refundable once work has commenced, reflecting time and resources already committed to your Project. Fees for completed work are non-refundable. If you cancel part-way through a Project, you remain liable for the cost of work completed to that point.
20. Force Majeure
Neither party is liable for any failure or delay in performing their obligations where that failure or delay results from circumstances beyond their reasonable control, including illness or injury, fire, natural disaster, power or internet outages, or significant software/platform failures.
21. Dispute Resolution
If a dispute arises under this Agreement, both parties agree to first attempt to resolve it in good faith through direct discussion before pursuing any other formal action or remedy.
22. Governing Law and Jurisdiction
These Terms are governed by the laws of the State of Victoria, Australia, and each party submits to the exclusive jurisdiction of the courts of Victoria and any courts entitled to hear appeals from those courts.
23. Severability
If any provision of these Terms is found to be void, invalid or unenforceable, that provision will be read down to the minimum extent necessary to make it valid or enforceable, or severed if it cannot be read down, without affecting the remainder of the Terms.
24. Changes to These Terms
We may update these Terms from time to time. The version that applies to your Project is the version in force at the time you accept the relevant quote or proposal, unless we agree changes with you in writing.
25. Contact Us
For any questions about these Terms, please contact:
Leonie Miller, trading as Lones&Co
ABN 61 702 687 530
Website: lonesandco.com
Email: info@lonesandco.com
​
Effective date: 22 July 2026 Last updated: 22 Jul y2026